Return Policy

Our Promise

We promise to be your trusted partner for technology by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you find a solution with a replacement, return or repair. All other terms and conditions of our Return Promise apply.


15 Day Money Back Guarantee

We offer a 15 Day Money Back Guarantee on all Tiger Stream purchases. If you are not completely satisfied with you purchase, we’ll return you purchase money. The Tiger Stream Box must not be damaged or missing any components or accessories. If your return is missing the HDMI cord, A/C Adapter, or Remote Control, then $20 will be deducted for each item missing.


Damaged Product

If you receive a product that is damaged in shipping or defective, please return it to Tiger Stream and we’ll arrange for a replacement by calling us for special instructions at 888-742-8847, ext. 1. We will cover all reasonable and customary ground shipping fees.


Instructions for Returning Your Product

If you are returning a product, then pack it securely with padding to avoid damage and with shipping insurance of $400 for your Tiger Stream Box. A signature for delivery is required. Include the Merchandise Return Form inside the returned package. If you are returning an accessory item only, then send it in a padded package or envelope. For all returns, complete the Merchandise Return form and include the items to return, then ship to:  Tiger Stream, 2588 El Camino Real #F-610, Carlsbad, CA 92008. After Tiger Stream receives your returned item, Tiger Stream will provide credit to your credit card or other payment method.


Download Return Form